Sales Policy for Terotirebike.com

Effective Date: December 19, 2024

At Terotirebike.com, we are committed to providing our customers with high-quality products, fast and reliable service, and a seamless shopping experience. The following Sales Policy applies to all purchases made through our website www.terotirebike.com.

1. Introduction

This Sales Policy sets forth the terms and conditions under which all sales of products through Terotirebike.com are governed. By making a purchase, you agree to be bound by the terms outlined in this policy. This policy includes important information regarding product details, pricing, payment, delivery, and refunds.

2. Product Availability

We strive to keep all products listed on our website available for purchase. However, stock levels can fluctuate due to high demand, and certain products may occasionally be out of stock. If an item is unavailable after you place an order, you will be notified, and we will offer alternatives or a full refund for the unavailable items.

3. Pricing

All prices on our website are listed in USD (United States Dollars), and may be subject to change without notice. Prices for products and services do not include applicable taxes, shipping fees, or customs duties, which will be calculated at checkout.

  • Promotional Discounts: Periodically, we may offer discounts, sales events, or special promotions. These promotions may be time-limited and are subject to availability. We reserve the right to modify or terminate promotions at any time without notice.

  • Errors in Pricing: In the event that a product is listed at an incorrect price due to typographical error or system malfunction, we reserve the right to cancel the order and notify the customer. We will offer the customer the option to purchase the product at the correct price.

4. Order Confirmation

After placing an order, you will receive an email confirmation with the details of your order. This email serves as an acknowledgment that we have received your order; however, it does not constitute an acceptance of the order. Acceptance occurs when the order is processed and shipped.

5. Payment Methods

We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options. All payments must be processed before the products are shipped. Terotirebike.com reserves the right to decline any order due to payment issues or suspicion of fraudulent activity.

6. Shipping and Delivery

We offer various shipping options, and delivery times vary depending on the shipping method selected and the destination.

  • Processing Time: Orders typically take 1-3 business days to process before being shipped. During peak periods (e.g., holidays), processing times may be longer.
  • Shipping Fees: Shipping fees are calculated at checkout based on the weight of the items and the destination address. Free shipping promotions may apply for certain orders.

We are not responsible for delays caused by external factors such as weather, holidays, or shipping carrier issues.

7. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through the carrier’s website.

8. Returns and Exchanges

We want you to be satisfied with your purchase. If for any reason you are not satisfied with the product, you may return it according to our Refund and Returns Policy, which is available on our website. Returns must be made within 30 days of the purchase date, and the product must be unused, in its original packaging, and with the proof of purchase.

9. Cancellations

Orders can be canceled only if they have not yet been processed or shipped. Please contact our customer service team at info@terotirebike.com as soon as possible if you need to cancel an order.

10. Customer Responsibility

As a customer, it is your responsibility to provide accurate shipping information. Terotirebike.com is not liable for delays or lost shipments caused by incorrect or incomplete addresses provided during checkout.

11. Warranty and Limitation of Liability

All products purchased through Terotirebike.com are covered by a warranty against defects in materials and workmanship. The warranty period is generally 12 months, unless specified otherwise on the product page.

In no event will Terotirebike.com be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the products.

12. Modifications to the Sales Policy

We reserve the right to modify this Sales Policy at any time without prior notice. Any changes to the policy will be posted on our website, and the updated policy will be effective immediately upon publication.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us: