Refund and Returns Policy for Terotirebike.com

Effective Date: December 19, 2024

At Terotirebike.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines the process for returning or exchanging items. Please read the policy carefully to understand your rights and obligations.

1. Introduction

This Refund and Returns Policy applies to products purchased through Terotirebike.com. It outlines our terms for product returns, exchanges, and refunds. By purchasing from our website, you agree to the terms set forth in this policy.

2. Eligibility for Returns

You are eligible to return most products within 30 days of the purchase date. To qualify for a return, the product must:

  • Be in its original, unused, and unaltered condition.
  • Be in the original packaging (if applicable).
  • Be accompanied by proof of purchase (e.g., order confirmation or receipt).

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized items.
  • Products that are marked as final sale.
  • Opened or used products that cannot be resold due to hygiene reasons (e.g., tires, helmets, etc.).

4. How to Return a Product

To return a product, follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@terotirebike.com or call (318) 987-3209 within 30 days of receiving your product.
  2. Provide Details: Include your order number, the product you wish to return, and the reason for the return.
  3. Receive Return Instructions: We will provide you with the return shipping address and any other necessary information.
  4. Ship the Product: Return the item to us using a trackable shipping method. The customer is responsible for return shipping costs unless the product is defective or damaged.

5. Refunds

Once we receive and inspect the returned product, we will issue a refund if the return is approved. Refunds will be processed to the original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless otherwise specified.

Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.

6. Exchanges

If you would like to exchange a product for a different size or model, please follow the return process outlined above and place a new order for the item you want. We do not process direct exchanges for items; returns must be handled separately from new purchases.

7. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately. We will provide you with a prepaid return label to return the damaged item, and we will either send you a replacement or issue a full refund, depending on your preference.

8. Late Returns

Returns received after the 30-day period will not be accepted, and no refund or exchange will be issued.

9. Customer Responsibility

As a customer, it is your responsibility to ensure the product is returned in its original condition. Products that are returned damaged or in non-resalable condition will not be eligible for a refund.

10. Shipping Fees

All shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the item is defective or incorrect.

11. Changes to the Refund and Returns Policy

Terotirebike.com reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: